Show me the money....
It’s a fact – we live in seriously stressful times. This week’s news that we’re heading towards another interest rate hike came as no surprise to the majority of us, but it certainly wasn’t welcome news none-the-less! At the moment we find ourselves counting pennies at every opportunity possible, not only in our personal lives but also in the day to day running of our businesses. So what should we do about it? How can we take our destinies back into our own hands and not leave it in those of Trevor Manuel or the other decision-makers in our country? We believe that everyone can benefit from a Financial Course. From Personal Finance to Business Finance, there is a course for everyone, so browse our Business Courses section and find the course for you!
Make Sure You Offer Good Customer Service
The CoolCourses.co.za Website Manager has this week decided to share a personal experience with you:
A few weeks ago, I had to make a phone call to a large, well-known institution (this institution shall remain nameless) in order to lodge a complaint regarding bad service that I had received as well as funds that were due to be reimbursed to me but after over 2 months of waiting, still hadn’t arrived! I dialled through to the main switchboard and was immediately put on hold. The call went something like this: Ring ring, “Company Name, good day, please hold”, CLICK. After that I was then forced to wait for 80 seconds (yes, I timed it) before the switchboard operator again graced me with her presence. I needed to speak to a particular manager in the Customer Relations department who I asked for by name, only to be put through to an arbitrary individual in that department. After a further 5 minutes of holding for said-manager, I finally made it through to the all-important man himself. By this time I was seething mad and battling to keep these feelings to myself. The conversation with the manager did not end favourably as I was told, in no uncertain terms - that he had to follow company procedure in dealing with my complaint and that my refund would now only be processed in about 2 to 3 months time.
In this day and age, the way to get your company noticed is to offer outstanding Customer Service. Ensure that customers keep utilising your service by providing trained and professional staff for them to deal with. Why not send the staff that deal directly with your customers on a Customer Care Training Course, or perhaps a Frontline Receptionist / Switchboard Operator Course for that matter. We have a great list of Business Courses that will suit your needs, so visit our website for further information.
A few weeks ago, I had to make a phone call to a large, well-known institution (this institution shall remain nameless) in order to lodge a complaint regarding bad service that I had received as well as funds that were due to be reimbursed to me but after over 2 months of waiting, still hadn’t arrived! I dialled through to the main switchboard and was immediately put on hold. The call went something like this: Ring ring, “Company Name, good day, please hold”, CLICK. After that I was then forced to wait for 80 seconds (yes, I timed it) before the switchboard operator again graced me with her presence. I needed to speak to a particular manager in the Customer Relations department who I asked for by name, only to be put through to an arbitrary individual in that department. After a further 5 minutes of holding for said-manager, I finally made it through to the all-important man himself. By this time I was seething mad and battling to keep these feelings to myself. The conversation with the manager did not end favourably as I was told, in no uncertain terms - that he had to follow company procedure in dealing with my complaint and that my refund would now only be processed in about 2 to 3 months time.
In this day and age, the way to get your company noticed is to offer outstanding Customer Service. Ensure that customers keep utilising your service by providing trained and professional staff for them to deal with. Why not send the staff that deal directly with your customers on a Customer Care Training Course, or perhaps a Frontline Receptionist / Switchboard Operator Course for that matter. We have a great list of Business Courses that will suit your needs, so visit our website for further information.
CoolCourses.co.za has a new "Career Spotlight" section
Many people struggle when it comes to choosing a career path - are they suited to a particular line of work, what courses do they need to study and what should they expect to find in the workplace? CoolCourses.co.za has come to the rescue - we have just launched a brand new segment on our website - a Career Spotlight section. We will feature popular career choices with answers to all the above-mentioned questions and much more. With new careers being added all the time, this section will keep you coming back for more!
The Official CoolCourses.co.za Blog
Welcome to the official CoolCourses.co.za blog. We will keep you up to date with all the latest happenings in the South African Short and Part-time Course as well as Workshop spheres. Please visit our blog on a regular basis to view all our latest news!
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